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Terms of Business

1. Reservations
1.1 You must guarantee your reservation at the time of booking.
1.2 You can guarantee your room by giving your credit or debit card details at the time of booking or by paying for your room in full when you make the reservation. Payment can be made by debit / credit card or cash. The Galley of Lorne Inn does not accept personal cheques, but will accept business cheques with prior arrangement.
1.3 The Galley of Lorne Inn must receive all business cheques at least five working days before the arrival date. The Galley of Lorne Inn regrets that if a cheque is received late or dishonoured it may not be able to keep the room available.
1.4 Reservations can only be made up to 12 months in advance. However, please be advised that we provide weddings at this establishment where the party will require all of our rooms. We reserve the right to request / invoke cancellation of a booking of six months or more in advance if The Galley of Lorne Inn requires these rooms for the purposes of a wedding at our premises. This includes all reservations, whether made by phone, via our own website or via any third party booking agent.
1.5 Please note if you book a package that includes meals or additional items the same terms & conditions apply.

2. Payment
2.1 The Galley of Lorne Inn accepts payment by cash, credit/debit card (VISA, MasterCard, American Express, Switch/Maestro, Delta, Solo/Electron) and business cheque. For clarification please contact The Galley of Lorne Inn directly. We no longer accept personal cheques.
2.2 Customers paying with cash on departure are required to provide identification on check-in. Acceptable forms of ID are: leaving valid credit or debit card information with us on your reservation form, current driving licence, ID card, passport, utility bill / bank statement (with address) or police warrant card.

3. Room prices
3.1 Room prices are per person, per night and are inclusive of VAT. Full Scottish breakfast is included in the room price.
3.2 All other meals must be paid for separately unless part of a Dinner, Bed and Breakfast package.
The Galley of Lorne Inn reserves the right to review its room prices from time to time. However, if you make a reservation we will honour that price unless external factors such as an increase in VAT between the time of reservation and the date of arrival dictates that an adjustment to the final price is required.
3.3 The Galley of Lorne Inn tariffs change based on seasonality. For details of our most current room prices please check our website www.galleyoflorne.co.uk or contact The Galley of Lorne Inn directly.

4. Cancellations
4.1 When you book we will ask you for a credit card / debit card number, expiry date and CVC number to secure the booking. We will also require address information to which the credit or debit card details given refer to. A contact telephone number will also be required. We will only use this card in the event of a late cancellation.

Policy for a booking of 1-2 rooms - The hotel will accept your cancellation without penalty up to 72 hours before your arrival. This is defined as being before 4pm (the hotels check-in time) three days before you are due to stay.

Policy for a booking of 3-4 rooms - The hotel will accept your cancellation without penalty up to 14 days before your arrival. This is defined as being before 4pm (the hotels check-in time) 14 days before you are due to stay.

Policy for a booking of 5-6 rooms - The hotel will accept your cancellation without penalty up to 28 days before your arrival. This is defined as being before 4pm (the hotels check-in time) 28 days before you are due to stay.

Policy for New Year reservations - Please note that our cancellation policy for Hogmanay is not the same as for normal reservations. Guests will be asked to pay a 50% deposit at the time of booking and the remaining balance is due by 1st Nov of that year. Should you require to cancel your reservation, you must let us know before 1st Nov of that year, allowing us to re-sell the rooms and in this instance any moneys paid will be refunded. Reservations cancelled after this date will not be eligible for a refund.

Cancellation due to Severe Weather - We appreciate from time to time severe weather conditions such as the heavy snowfalls experienced in 2010 may mean that it is difficult or unsafe to travel. We too need to protect our business, but also understand the inconvenience such extreme weather conditions can cause. As such our cancellation policies above will remain in place, however if you must cancel your reservation within the penalty period we will not charge the appropriate cancellation fee if you are willing to agree to fulfill the original reservation at a later date but within a reasonable amount of time (i.e. during the next month). If however, the rearranged reservation is subsequently cancelled, regardless of the amount of notice given, the original cancellation policy will come into effect and will be charged accordingly.

What if you have to cancel?
In the event you cancel your booking inside the cancellation period we will attempt to fill your room. If your room cannot be filled, the hotel will debit your card with the cost of your stay less any nights your room has been filled. NB This does not apply for New Year Package Reservations, please see our policy above.
If you decide to shorten your stay whilst already staying with us you must inform immediately, and we will attempt to fill your room. If your room cannot be filled, the hotel will debit your card with the cost of any nights your room has not been able to be filled. If you wish to shorten your stay prior to arriving the cancellation policies as shown above come into effect.
Bookings made after midday on the day of arrival are non-refundable, and are subject to the standard cancellation terms.

5. Arrival and departure
5.1 Rooms are available from 4pm on the arrival date. Please note that during the winter season unless and earlier arrival time has been agreed by prior arrangement between Monday - Friday, the hotel does not officially open until 5.00pm, however a member of staff will be available to check you in whilst carrying out hotel opening duties between 4.00pm and 5.00pm. In all cases if you arrive earlier in the afternoon and your room is ready for you, then you are more than welcome to check in as soon as you arrive. Please also note that during the winter season when we are closed during the day Monday to Friday, if you arrive before 5:00pm there will be a notice on the reception entrance advising you what to do in order to check in. For our full list of opening times click here.
5.2 Please let The Galley of Lorne Inn know if you are likely to arrive after 11pm.
5.3 Your room must be vacated by 10:00am on the day of departure. Failure to leave your room by this time will possibly result in additional charges up to and including the cost of one nights accommodation unless a later departure has been agreed beforehand.

6. Particular requirements
6.1 Family rooms offer accommodation for two adults and up to two children aged 14 or under on fold down beds or one child under the age of 14 on a fold down bed and a child under 2 years in a cot, or a maximum of 2 adults.
6.2 The Galley of Lorne Inn can provide a cot at no extra charge.
6.3 Our hotel operates a 100% no smoking policy throughout. Smoking in a bedroom or bathroom will result in a £100 fine.
6.4 The Galley of Lorne Inn has one room (Uist) which is suitable for customers with mobilty difficulties. Other rooms may also be suitable dependant upon the disability of the resident. Please call the Galley of Lorne Inn so that we can identify the correct room for your requirements.
6.5 Although The Galley of Lorne Inn will make every possible effort to accommodate your personal requirements, all rooms are subject to availability. We apologise in advance if your particular requests cannot be met.

7. Breakfast
7.1 Breakfast is served in the lounge bar between 8:30am and 9:30am seven days a week. The only exception to this is New Years Day when it will be served at 10:30am for all residents.

8. Restaurant
8.1 Meals are available in the restaurant during the Summer Season (April until October inclusive). Our Lounge Bar serves as a restaurant in the Winter Season.

9. Please note
9.1 The Galley of Lorne Inn has a policy of accepting pets. Please note there is an additional charge for each pet each night of your stay. Please refer to our tariff page for further information.
However, pets are only allowed in the rooms in which their owners are staying, the public bar and outside in the grounds. Pets are forbidden in the lounge bar and restaurant.
9.2 Electrical appliances, such as toasters, mini cookers and portable grills, may not be used in the rooms as they may set off the sensitive fire alarm system.
9.3 You must not advertise, market or otherwise offer any Galley of Lorne Inn room for sale either on its own or as part of a combined offer, unless you have express written permission from the Hotel owners
9.4 Prices include VAT at the current rate.
9.5 All prices and details are correct at time of going to print (January 2012) and are subject to change without notice.

10. Group booking reservations
10.1 A booking of five rooms or more is considered a group booking within Galley of Lorne Inn. If a group of individuals has booked separately for the same hotel e.g. weddings, parties, The Galley of Lorne Inn reserves the right to enforce Group terms and conditions to those bookings regardless of the booking channel used to book.
10.2 For all group bookings the cancellation policy comes into effect 28 days prior to the arrival date.
If you have any questions about booking group accommodation with The Galley of Lorne Inn please call 01852 500284.

11. Galley of Lorne Inn expectations of your group
11.1 The Client is responsible for any damage caused to the allocated rooms, its furnishings, utensils, fixtures and fittings and equipment in such rooms by any act, omission, default or neglect of the Client, its guests, employees, representatives, invitees or contractors and shall pay to the Hotel on demand the amount required to make good or remedy any such damage.
11.2 In the event of willful or negligent interruption to the business or other customers, The Galley of Lorne Inn will charge the amount of any loss to the Customer and terminate the contract. The Galley of Lorne Inn will not be liable for any refund or compensation in such circumstances.

The Galley of Lorne Inn / we means the properties for which the contract has been agreed.

The customer / you means the organizing body company and organiser responsible for commissioning and payment of the event.

The contract means the agreement between the Galley of Lorne Inn and the customer for a specific booking or series of bookings.

This contract applies to The Galley of Lorne Inn and The Galley of Lorne Inn Customer and no payment will be made to any third parties.

The Galley of Lorne Inn reserves the right to cancel the Customer’s reservation without further notice if there is a breach of these Terms and Conditions.

The Galley of Lorne Inn does not accept liability for any failure to provide services contracted due to circumstances beyond our control including industrial action, postal communication, plant failures, supply of gas, electricity and water or fire alarm evacuation.

The details of these Terms and Conditions do not remove the common law duty to mitigate losses.